End of support
Intergas provides free security updates for products with digital features for a specified period and addresses any vulnerabilities during that time. Below you will find the end date of this period for each product.
Boilers
| Product | Manufactured | Internet connection | Updates | End of Support | Status |
| HRE / HREco (IC3) | 2008 – present | Only indirectly via gateway (RF)¹ | Via Intergas service engineer | 5 years after end of sales | Supported |
| Xtreme / Xclusive (ICX) | 2017 – present | Only indirectly via gateway (RF)¹ | Via Intergas service engineer | 5 years after end of sales | Supported |
Heat pumps
| Product | Manufactured | Internet connection | Updates | End of Support | Status |
| Xtend 5 R32 split | 2022 – 2024 | Wi-Fi (built-in) / LTE gateway / Gateway (RF) | Automatic (OTA)² | 31 December 2029 | Supported |
| Xtend 5 R32 mono | 2024–2025 | Wi-Fi (built-in) / LTE gateway / Gateway (RF) | Automatic (OTA)² | 31 December 2030 | Supported |
| Xtend 5 R32 cool-grey split | 2024 – present | Wi-Fi (built-in) / LTE gateway / Gateway (RF) | Automatic (OTA)² | 31 December 2031 | Supported |
| Xtend ECO 5 R290 | 2025 – present | Wi-Fi (built-in) / LTE gateway / Gateway (RF) | Automatic (OTA)² | 5 years after end of sales | Supported |
| Xtend ECO 7 R290 | 2026 – present | Wi-Fi (built-in) / LTE gateway / Gateway (RF) | Automatic (OTA)² | 5 years after end of sales | Supported |
| Xource (all-electric) | 2020 – 2024 | Only indirectly via gateway (RF)¹ | Via Intergas service engineer | 31 December 2029 | Supported |
| Xceed (all-electric) | 2024 – present | Wi-Fi via USB stick³ | Automatic (OTA)² | 5 years after end of sales | Supported |
Gateways and control systems
| Product | Manufactured | Internet connection | Updates | End of Support | Status |
| Gateway V1 (LAN2RF) | 2013 – 2018 | LAN (wired) | Via Intergas service engineer | 31 December 2018 | Expired |
| Gateway V2 (LAN2RF) | 2017 – 2025 | LAN (wired) | Via Intergas service engineer | 31 December 2025 | Expired |
| Gateway V3 | 2026 – present | LAN (wired) / Wi-Fi | Automatic (OTA) | 5 years after end of sales | Supported |
| LTE Gateway | 2026 – present | LTE (mobile network) | Automatic (OTA) | 5 years after end of sales | Supported |
| Comfort Touch thermostat | 2017 – present | None (wired to the boiler) | Via Intergas service engineer | 5 years after end of sales | Supported |
¹ The appliance itself does not have an internet connection. Via the RF link with an Intergas Gateway, the appliance can be accessed by the app, but firmware cannot be updated via this connection. Intergas carries out updates on site.
² Only if the appliance is actually connected to the internet. Without a connection, updates are carried out via your installer.
³ A wireless connection requires the optional USB stick.
What does the end of the support period mean?
Your appliance will continue to work as normal. After this date, we will no longer release security updates or address any newly discovered vulnerabilities. If your appliance is connected to the internet, please consult your installer.
How are updates delivered?
Devices with an active internet connection receive updates automatically. For other devices, updates are provided via your installer.
Reporting a vulnerability
Do you think you have found a security issue in an Intergas product? Please report this via the report a vulnerability form.
Last updated on: 27 August 2026