Comfort Touch app FAQs

A lot of questions have already been asked. Below you’ll find answers to most of these frequently asked questions. Click the relevant question to find your answer. If you can’t find an answer to your particular question, please email us at or call us on +31 (0)524 512345.

What should I do if the app says I don't have a connection?

Problems may be the result of your internet connection or the boiler connection. Indicators on the gateway may provide information as to where the problem lies. You can find various solutions to numerous connectivity problems in our troubleshooting guide.

What's the difference between the Comfort Touch and Incomfort apps?

Our new Comfort Touch app is designed for use with our new Comfort Touch thermostat. You’ll find many features and functions from the Incomfort app in our Comfort Touch app, it’s just that it’s newer and faster. It also allows you to set your week’s programmes in a different way.

Where can I get the Comfort Touch?

The Comfort Touch is available from your installer. Ask them about the various options.

Find your installer

Which boilers can I use the Comfort Touch app with?

The Comfort Touch app is compatible with all Intergas Combi Compact HRE and HReco boilers (2014 or later). It’s also compatible with our new Xtreme boilers. The Intergas gateway converts your Comfort Touch into a smart thermostat, so that you can control your central heating remotely using the app on your smartphone or tablet.

The app is designed as both an extension of your Comfort Touch thermostat in terms of function and design. Comfort Touch thermostats only work in combination with Smart Power-compatible boilers (February 2017 or later).

Where can I read the Comfort Touch app's privacy statement?

You can download the Comfort Touch app’s privacy statement below as a PDF.

Download our privacy statement

What should I do if the app can't find the gateway?

Check the following:

  • Is your gateway turned ON?
  • Is your gateway connected to the internet? Is the network cable connected to Port 1 on your router?
  • Is your gateway receiving power and are the indicators illuminated?
  • Is your smartphone switched to Wi-Fi?

If you can’t find an answer to your particular question, please use the form below or call us on +31 (0)524 512345.

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