Our Incomfort app is available in the App Store or on Google Play. Here you’ll find both a consumer app and a dedicated installer app.
The Incomfort app is compatible with all Intergas Combi Compact HRE and HReco boilers (2014 or later). If you already have an HRE or HReco boiler, you can find the boiler’s year of manufacture on the warranty card or on the plate at the bottom of the appliance. If the serial number begins with 14, then it was built in 2014 and you can use the Intergas Incomfort app with this boiler without any problems.
Please watch the step-by-step guide in the video below for full instructions.
Check the following:
Yes, most definitely. Each user can install the app on his/her own smartphone and create an account. All boilers will be listed in the app under ‘Available Boilers’. Consumers must be on the same network as the gateway used to connect the boiler. If a user clicks a boiler, the user account that initially added this boiler will be informed and asked whether he/she agrees to another account accessing the boiler. If so, the boiler and its control will be shared across two (or more) accounts.
Problems may be the result of the internet connection or the boiler connection. Indicators on the gateway may provide information as to where the problem lies. You can find various solutions to numerous connectivity problems in our troubleshooting guide.
Consumers aren’t always sure when a programme is active. It’s important to set ‘Week Programme’ to ‘Active’ (red) on the app’s thermostat screen.
If you want to adjust the temperature temporarily, you can use the Honeywell wall thermostat or the app’s thermostat (as long as ‘Week Programme’ remains red, i.e. ‘Active’). The programmed temperature will be set as soon as the week programme’s next time interval starts.
