Veelgestelde vragen Incomfort app

Below you’ll find answers to the most frequently asked questions about the Incomfort app. Click the relevant question to find your answer. If you can’t find an answer to your particular question, please email us at or call us on +31 (0)524 512345.


Week​ly programme
How do I program my thermostat?
Where can I get the Incomfort app?

Our Incomfort app is available in the App Store or on Google Play. Here you’ll find both a consumer app and a dedicated installer app.

Which boilers can I use the Incomfort app with?

The Incomfort app is compatible with all Intergas Combi Compact HRE and HReco boilers (2014 or later). If you already have an HRE or HReco boiler, you can find the boiler’s year of manufacture on the warranty card or on the plate at the bottom of the appliance. If the serial number begins with 14, then it was built in 2014 and you can use the Intergas Incomfort app with this boiler without any problems.

How do I connect a gateway to my boiler?

Please watch the step-by-step guide in the video below for full instructions.

Watch our video

What should I do if the Incomfort app can't find the gateway?

Check the following:

  • Is the gateway turned ON?
  • Is the gateway connected to the internet? Is the network cable properly inserted into Port 1 of the router?
  • Is the gateway receiving power and are the indicators illuminated?
  • Is your smartphone switched to Wi-Fi?
Can other consumers adjust the temperature using the app on their own smartphones?

Yes, most definitely. Each user can install the app on his/her own smartphone and create an account. All boilers will be listed in the app under ‘Available Boilers’. Consumers must be on the same network as the gateway used to connect the boiler. If a user clicks a boiler, the user account that initially added this boiler will be informed and asked whether he/she agrees to another account accessing the boiler. If so, the boiler and its control will be shared across two (or more) accounts.

What should I do if the app says I don't have a connection?

Problems may be the result of the internet connection or the boiler connection. Indicators on the gateway may provide information as to where the problem lies. You can find various solutions to numerous connectivity problems in our troubleshooting guide.

Take a look at our troubleshooting guide

What should I do if the week programme doesn't seem to be working?

Consumers aren’t always sure when a programme is active. It’s important to set ‘Week Programme’ to ‘Active’ (red) on the app’s thermostat screen.

If you want to adjust the temperature temporarily, you can use the Honeywell wall thermostat or the app’s thermostat (as long as ‘Week Programme’ remains red, i.e. ‘Active’). The programmed temperature will be set as soon as the week programme’s next time interval starts.

If you can’t find an answer to your particular question, please use the form below or call us on +31 (0)524 512345.

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