Got a question about the Comfort Touch app?

Below you’ll find answers to the most frequently asked questions about the Comfort Touch app. Click the relevant question to find your answer. If you can’t find an answer to your particular question, please email us at or call us on  +31 (0)524 512345.

What's the difference between the Comfort Touch and Incomfort apps?

Our new Comfort Touch app is designed for use with our new Comfort Touch thermostat. You’ll find many features and functions from the Incomfort app in our Comfort Touch app.

Which boilers can I use the Comfort Touch app with?

The Comfort Touch app is compatible with all Intergas Combi Compact HRE and HReco boilers (2014 or later). It’s also compatible with our new Xtreme boilers. The app is designed as both an extension of your Comfort Touch thermostat in terms of function and design. Comfort Touch thermostats only work in combination with Smart Power-compatible boilers (February 2017 or later).

How does the Comfort Touch app work?

The link below takes you to a video that explains exactly how the Comfort Touch app works.

Watch our video

What should I do if the Comfort Touch app can't find the gateway?

Check the following:

  • Is the gateway turned ON?
  • Is the gateway connected to the internet? Is the network cable properly inserted into Port 1 of the router?
  • Is the gateway receiving power and are the indicators illuminated?
  • Is your smartphone switched to Wi-Fi?
What should I do if the app says I don't have a connection?

Problems may be the result of the internet connection or the boiler connection. Indicators on the gateway may provide information as to where the problem lies. You can find various solutions to numerous connectivity problems in our troubleshooting guide.

  Take a look at our troubleshooting

If you can’t find an answer to your particular question, please use the form below or call us on +31 (0)524 512345.

Ask a question